**Part Time - Outlet Customer Service Associate - Flexible Bridgeton, MO (blithequark Outlet) 3641**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark Outlet in Bridgeton, MO as a Part Time - Outlet Customer Service Associate. As a key member of our team, you will play a vital role in providing SMART customer service, driving sales growth, and ensuring a positive shopping experience for our customers. **About blithequark Outlet** blithequark Outlet is a leading home improvement retailer that offers a wide range of products and services to meet the needs of our customers. Our mission is to provide exceptional customer service, quality products, and a unique shopping experience that sets us apart from the competition. As a blithequark Outlet team member, you will be part of a dynamic and supportive environment that encourages growth, learning, and innovation. **Responsibilities** As a Part Time - Outlet Customer Service Associate, your primary responsibilities will include: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers * Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assisting Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs * Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processing returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications** * High school diploma or equivalent required * Previous customer service experience in a retail environment preferred * Ability to work in a fast-paced environment and adapt to changing situations * Strong communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a flexible schedule, including evenings and weekends **Preferred Qualifications** * Previous experience in a home improvement or hardware store environment * Knowledge of blithequark Outlet's products and services * Ability to operate a pallet jack and other store equipment * Basic math skills and ability to handle cash and operate a point-of-sale terminal * Ability to work independently and as part of a team **Skills and Competencies** * Strong customer service skills and ability to provide exceptional service to customers * Ability to work in a team environment and support colleagues * Strong communication and interpersonal skills * Ability to adapt to changing situations and priorities * Basic math skills and ability to handle cash and operate a point-of-sale terminal * Ability to lift up to 50 pounds and stand for long periods of time * Basic computer skills and ability to operate store systems and equipment **Career Growth Opportunities and Learning Benefits** As a blithequark Outlet team member, you will have opportunities to grow and develop your skills and knowledge through: * On-the-job training and coaching * Ongoing education and training programs * Opportunities for advancement and promotion * A supportive and collaborative work environment * Competitive compensation and benefits package **Work Environment and Company Culture** blithequark Outlet is committed to providing a safe and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the following values: * Customer Focus: We are committed to providing exceptional customer service and meeting the needs of our customers. * Teamwork: We work together as a team to achieve our goals and support each other in our roles. * Integrity: We operate with integrity and honesty in all our interactions with customers and colleagues. * Innovation: We are committed to innovation and continuous improvement in all aspects of our business. * Respect: We treat each other with respect and dignity, and value diversity and inclusion in our workplace. **Compensation, Perks, and Benefits** blithequark Outlet offers a competitive compensation and benefits package, including: * Competitive hourly rate * Opportunities for advancement and promotion * Ongoing education and training programs * A supportive and collaborative work environment * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee discounts on blithequark Outlet products and services **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Part Time - Outlet Customer Service Associate role at blithequark Outlet in Bridgeton, MO. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job