**Job Title:** Experienced Data Entry and Claims Specialist – Customer-Focused Claims Processing and Record Management
**Job Description:**
About blithequark
At blithequark, we are a dynamic and innovative organization dedicated to delivering exceptional customer experiences through our cutting-edge solutions. Our team is passionate about making a positive impact on the lives of our customers, and we are committed to fostering a culture of collaboration, creativity, and continuous learning. As a Data Entry and Claims Specialist at blithequark, you will play a vital role in supporting our mission by providing top-notch claims processing and record management services to our valued customers.Job Summary
We are seeking an experienced Data Entry and Claims Specialist to join our team at blithequark. As a key member of our customer service team, you will be responsible for processing claims, maintaining accurate member records, and providing exceptional customer service to our clients. If you are a detail-oriented, customer-focused individual with excellent communication skills and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.Key Responsibilities
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Meets or exceeds departmental quality and service standards by delivering routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
- Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
- Determines eligibility and confirms effective dates for benefit elections based on contractual guidelines.
- Leverages critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, platforms.
- Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups.
- Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes.
- Considers the customer experience in all actions, recognizing what needs to be done to meet customer needs and demonstrating flexibility and responsiveness on system work independently.