[Hiring] Veterinary TeleAdvice Support, Virtual Care @Petfolk

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. The Virtual TeleAdvice Support team member will utilize knowledge of veterinary medicine to address customer concerns regarding the health and well-being of their pets and create a comfortable and friendly experience for customers to ease the fear and anxiety associated with veterinary care. This position works directly under the supervision of the Director of Virtual Medicine and Operations. • Provide compassionate, caring support to our helpline via phone, video, sms, or chat • Obtain histories and provide recommendations based on company protocols and procedures • Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities • Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams • Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history • Complete medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings • Other duties as assigned Qualifications • 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred • Bilingual (Spanish & English) preferred • Experience with triage/remote work preferred • Licensed Veterinary Technician preferred but not required • Must be willing to work EST 8am-6pm • Full-time position availability • Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN, KS, MO, VA, IN or TX Benefits • Robust benefits package • Equity Compensation for all employees Apply tot his job Apply To this Job