Disney career opportunities – Customer Success Manager

Disney is seeking a dynamic and passionate Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our customers have a magical experience with our products and services. Your primary focus will be on fostering strong relationships, understanding customer needs, and driving successful outcomes. Responsibilities: • * Customer Engagement: Proactively engage with customers to understand their goals and challenges, providing tailored solutions to enhance their experience with Disney products. • * Relationship Building: Cultivate and maintain strong relationships with key clients, acting as the main point of contact for any inquiries or concerns. • * Product Expertise: Develop a deep understanding of Disney products and services, staying up-to-date on new releases and features to effectively guide customers. • * Issue Resolution: Address customer issues and concerns promptly, working cross-functionally to find swift and effective resolutions. • * Feedback Loop: Act as the voice of the customer, providing valuable insights to internal teams for continuous improvement of our products and services. • Required Skills: • * Communication: Exceptional written and verbal communication skills to effectively engage with customers and internal stakeholders. • * Problem-Solving: Strong analytical and problem-solving abilities to address customer challenges and find innovative solutions. • * Customer-Centric Mindset: A passion for delivering outstanding customer experiences and a commitment to exceeding customer expectations. • * Team Collaboration: Ability to collaborate seamlessly with cross-functional teams to drive customer success initiatives. • * Adaptability: Flexibility to adapt to a dynamic and fast-paced work environment, with a positive and proactive attitude. • Qualifications: • * Bachelor degree in Business, Marketing, or a related field. • * Proven experience in customer success, account management, or a related role. • * Familiarity with CRM tools and customer support systems. • * Knowledge of the entertainment industry is a plus. • Join us in creating magical moments for our customers and be part of a team dedicated to making dreams come true. Apply now and embark on an exciting journey with Disney! Apply to This Job Apply Job! Apply tot his job Apply To this Job