Experienced Revenue Operations Manager - Customer Success for High-Growth Environment (Remote - US Based, Austin Preferred)

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through operational excellence. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our vision. We are now seeking an experienced Revenue Operations Manager - Customer Success to join our team and drive the success of our customer-facing operations. This is an exciting opportunity for a data-driven professional to make a significant impact on our growing organization.

Job Summary

We are looking for a highly skilled Revenue Operations Manager - Customer Success to play a central role in scaling our customer success operations. As a key member of our team, you will be responsible for driving operational excellence, shaping the systems and processes that power our customer success team, and influencing customer experience and retention. This is a unique opportunity to work in a fast-paced, high-growth environment with a collaborative and mission-driven team.

Key Responsibilities

• Own the design, implementation, and continuous improvement of Customer Success operations, systems, and reporting.
• Manage and optimize Salesforce for the Customer Success team, ensuring workflows, data integrity, and reporting align with business needs.
• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.
• Evaluate and implement customer success software and tooling to enhance team efficiency and customer engagement.
• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.
• Build scalable processes to support a growing Customer Success team across multiple business units.
• Support forecasting, capacity planning, and segmentation strategies for Customer Success.
• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Requirements

To be successful in this role, you will need to have the following essential qualifications:

• 3+ years of experience in Customer Success Operations, preferably at a SaaS company.
• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.
• Proven ability to drive process improvements and scale operations in a fast-paced environment.
• Excellent project management and communication skills.
• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.

Nice-to-have qualifications include:

• Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.
• Background working in private equity-backed or multi-product SaaS environments.

What We Offer

At blithequark, we are committed to providing a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life.
• 401(k) option with 100% company match up to 4%.
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.

Inclusion and Diversity

blithequark is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the blithequark salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of blithequark's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.

Salary Range: US Remote: $100,000.00 to $120,000.00 USD per year.

About blithequark

blithequark provides integrated software and financial solutions to a wide range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and growing organization that values innovation, collaboration, and customer satisfaction. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a flexible and supportive work environment that encourages growth, learning, and development. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

If you are excited about this role and believe you have the skills and experience we are looking for, please submit your application. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.