Patient Advocate Data Entry Specialist – Delivering Exceptional Customer Experience through Accurate and Timely Data Management at blithequark

Introduction to blithequark

At blithequark, we recognize the significance of every individual client interaction in driving our success. As a leading entity in the health and wellness sector, we are dedicated to advancing health and wellbeing for all. Our commitment to innovation and excellence has positioned us at the forefront of genetic testing and precision medicine. For over three decades, our scientific expertise has empowered millions of people with actionable genetic insights, guiding treatment decisions and improving patient care across various medical specialties.

Job Overview

The Patient Advocate Data Entry Specialist role is an integral part of our Customer Success team, focusing on resolving and preempting customer issues to ensure a positive customer experience. As a key contributor to our high-throughput workflow and an essential member of our CLIA lab, you will be responsible for the timely and accurate data entry and management of patient orders. Your attention to detail, ability to work under pressure, and commitment to quality will make you an invaluable asset to our team.

Key Responsibilities

• Translate critical healthcare information and test orders from test request forms into our database with utmost accuracy and timeliness.
• Review received orders for required elements and effectively communicate missing elements to ensure seamless workflow.
• Ensure a high level of quality throughput, adhering to our stringent standards and regulatory requirements.
• Comply with applicable CLIA and HIPAA regulations, maintaining the highest level of data integrity and patient confidentiality.
• Cultivate a culture of excellence, continuously seeking opportunities to improve processes and contribute to the growth of our Customer Success team.

Qualifications and Skills

To excel in this role, you should possess:

• Data entry experience, with a proven track record of accuracy and efficiency.
• A High School diploma or equivalent, with a strong foundation in basic computer skills and software applications.
• Detail-oriented approach, with the ability to focus on intricate details and maintain high levels of accuracy.
• Quick learning abilities, with a capacity to adapt to new systems, processes, and technologies.
• Effective problem-solving and research skills, with the ability to analyze issues and develop creative solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and interact with clients in a professional manner.
• Adaptability to changing policies and procedures, with a flexible approach to workflow and process improvements.
• Proficiency in Windows and Internet Browsers, with the ability to navigate multiple software applications and systems.

Preferred qualifications include:

• 6 months to 1 year of medical setting experience, with a strong understanding of healthcare operations and medical terminology.
• A higher net typing speed, with the ability to efficiently process large volumes of data.

Physical Requirements and Work Environment

This role involves sedentary work, with occasional lifting of up to 10 pounds of force. You will be required to maintain stationary positioning, move around the office, communicate effectively, and observe workflow processes. The use of equipment and tools necessary to perform essential job functions will be provided.

Career Growth and Development

At blithequark, we recognize that our people are our strength, and we are committed to fostering a culture of inclusion, diversity, and belonging. We offer opportunities for career growth and development, with a focus on continuous learning and professional advancement. As a Patient Advocate Data Entry Specialist, you will have access to training programs, mentorship, and resources to help you excel in your role and achieve your long-term career goals.

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits designed to support your overall wellbeing and quality of life. These may include health insurance, retirement plans, paid time off, and other perks tailored to your needs and preferences.

Our Commitment to Diversity and Inclusion

blithequark is an equal opportunity employer, dedicated to creating a workplace that values diversity, promotes inclusion, and fosters a sense of belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to welcoming you to our team and working together to advance health and wellbeing for all.

Remember, at blithequark, we recognize that our people are our strength, and we are committed to creating a workplace that values diversity, promotes inclusion, and fosters a sense of belonging. Join us in our mission to make a difference in the lives of millions, and discover a career that is both rewarding and challenging.