[Remote] In-Home Care Admin Coordinator

Note: The job is a remote job and is open to candidates in USA. Clover Health is a healthcare company focused on delivering proactive support and care to its members through clinical teams and quality improvement services. The In-Home Care Admin Coordinator role involves assisting members with calls, managing appointments, and ensuring effective communication within the care team. Responsibilities • Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls • Receive inbound warm transfers from other Clover teams • Confirm patient appointments for provider schedules • Outreach patients not recently seen to ensure continuous care • Prepare travel routes for clinicians based on daily scheduled visits • Communicate effectively with care team members via team huddles and EHR documentation • Navigate multiple computer platforms throughout the day • Ensure team escalations are addressed timely and accurately • Other administrative duties as assigned Skills • You have high School Diploma and/or GED • You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc) • You have customer service experience answering a large volume of incoming calls • You are bilingual in English/Spanish (strongly preferred) • You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice • You have experience working with an EHR and/or Carelink Benefits • Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. • Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. • To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. • Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. • Professional Development: Developing internal talent is a priority for Clover. • We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Remote-first culture, enabling collaboration with global teams • Paid parental leave for all new parents Company Overview • Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans. It was founded in 2014, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http://cloverhealth.com. Apply tot his job Apply To this Job