Operational Risk and Compliance Specialist

Job Description: • Compliance Program Execution (First Line Ownership) / Regulatory & Policy Compliance: Translate legal/regulatory requirements into clear operational procedures. Evaluate operational procedures to ensure compliance with legal standards and client guidelines. Support the development, review, and implementation of operational policies, procedures, and process documentation. • Control Management/Issue Prevention/Issue Management: Design and maintain first-line controls within Operations. Conduct periodic operational self-testing and control effectiveness reviews. Identify control gaps proactively and drive timely remediation. Own operational issues from identification through remediation, in conjunction with the Compliance Department. • Change Management / Regulatory Change Management Support: Own change management initiatives identified through remediation, regulatory requirements, internal monitoring & testing, etc., in conjunction with the Compliance Department. Partner with Compliance and Legal to evaluate upcoming changes. Assess operational impacts, create implication plans, and ensure readiness. • Operational Support & Risk Mitigation: Partner with Operations and Compliance leadership to identify gaps, recommend corrective actions, and enhance compliance-driven workflows. Participate in new client onboarding reviews to ensure operational readiness from a compliance standpoint. Assist with risk assessments and help develop mitigation strategies. • Monitoring, Auditing & Reporting: Analyze QA results to identify patterns, root causes, and necessary corrective actions. Ensure QA scorecards are acknowledged timely and assist with follow-ups. Monitor trends and escalate potential risks or emerging issues to leadership. • Training & Guidance: Serve as a resource for answering compliance-related questions from operations personnel. Provide coaching and constructive feedback to agents regarding compliant communication and account handling. • Client, Vendor, & Internal Collaboration: Collaborate with compliance, quality assurance, and operations teams regarding compliance expectations and performance updates. Assist with responding to audits, regulatory inquiries, and compliance-related complaints. • Complaint and Dispute Management: Assist with complaint and dispute management, as needed. • Cross-Functional Partnership: Serve as Operations’ point of contact with other business lines regarding compliance related matters. Requirements: • 3+ years of experience in compliance, quality assurance, or operations within a debt collection agency or financial services environment. • Strong understanding of FCRA, FDCPA, UDAAP, and related federal/state debt collection regulations. • Excellent analytical, problem-solving, and documentation skills. • Ability to interpret regulations and translate them into operational requirements. • Strong communication and interpersonal skills, with the ability to communicate and influence cross-functional teams. • Experience conducting audits or call monitoring in a collections environment. • Knowledge of CFPB expectations, call-center compliance, and client-driven requirements. • Certification in compliance, quality assurance, or ARM industry training (e.g., ACA International), preferred. Benefits: • Competitive compensation packages • Comprehensive and continuous education • Opportunities for professional growth Apply tot his job Apply To this Job