Virtual Receptionist / Phone Answering Service (German Native Speaker Required)
We are looking for a reliable virtual receptionist to handle incoming phone calls for our business. You will be the first point of contact for our clients, contractors (tradespeople/craftsmen), and general inquiries. Calls must be answered professionally and documented according to clearly defined guidelines.
• *Responsibilities**
- Answer incoming calls promptly and professionally during agreed business hours
- Handle inquiries from customers, tradespeople/contractors, and new leads
- Follow established scripts and criteria to respond to different call types
- Document all calls accurately and thoroughly in our system
- Forward or escalate calls as needed based on predefined rules
- Maintain a calm, professional demeanor at all times
• *Requirements**
- **Native German speaker (mandatory)** – flawless spoken German with no accent
- Professional and confident phone manner
- Excellent communication and listening skills
- Highly reliable and punctual – dependability is critical
- Organized with strong attention to detail for documentation
- Quiet work environment with stable phone/internet connection
- Previous experience in phone answering, customer service, or virtual assistant roles preferred
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