Research Clerk
A company is looking for a Research Clerk I to handle utility termination warnings and payment arrangements.
Key Responsibilities
• Researches utility termination warnings, missing bills, and late fees by reviewing payment histories
• Contacts utility vendors to verify balances and negotiates payment extensions or fee removals
• Maintains documentation of research, task times, and departmental procedures
Required Qualifications
• High school diploma or equivalent required
• 6 months of previous telephone experience in customer service or collections
• General knowledge of utility billing processes
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