**Experienced Part-Time Flexible Customer Care Representative – Lifelong Learning Industry**

At arenaflex, we're passionate about empowering individuals to explore their passions and interests through comprehensive and engaging university-level courses taught by the world's greatest professors. As a pioneer in the lifelong-learning market, we're committed to delivering exceptional customer experiences that inspire and support our customers on their learning journeys. We're seeking an experienced Part-Time Flexible Customer Care Representative to join our team and provide top-notch customer service to our valued customers. As a key member of our customer care team, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction. **About arenaflex** arenaflex is a popular and growing media company that produces The Great Courses: a series of comprehensive and engaging university-level video and audio courses taught by the world's greatest professors. Our courses cover a wide range of topics, from traditional liberal arts subjects to practical classes in photography, foreign languages, health and wellness, business skills, and more. With over 700 courses comprising over 8,900 hours of content, we're committed to delivering exceptional learning experiences that inspire and educate our customers. **Schedule Details** As a Part-Time Flexible Customer Care Representative, you'll be required to work hours between 9:00 AM and 10:00 PM, Monday to Friday (float shift). You'll also be required to work on one weekend day, with hours between 9:00 AM and 5:00 PM (float shift). Black Friday is a mandatory workday, and your hours will vary between 8 and 40 per week depending on call volume. On average, you can expect to work 16-20 hours per week. **Job Responsibilities** As a Part-Time Flexible Customer Care Representative, your key responsibilities will include: * Providing inbound phone-based customer service to our valued customers * Managing relationships with customers and generating additional sales by up-selling and cross-selling * Resolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Call Center * Communicating with customers regarding all aspects of purchasing, owning, and returning our products * Simultaneously managing multiple computer applications/technology tools and efficiently navigating Windows (MS Office) programs like Outlook and Excel * Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our customers * Adapting to frequent changes in policy, product offerings, and Call Center operations **Education and Experience** To be successful in this role, you'll need: * An Associate's degree or higher * Two (2) years of in-bound, phone-based customer service and sales experience (strongly preferred) * Tech-savvy skills, with the ability to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job * Experience working in Outlook and Excel * Excellent verbal and written communication skills to interact with customers and accurately record information * Proven customer service skills to provide top-notch, outstanding customer service to our customers * Ability to work independently as well as part of a larger and highly supportive team * Ability to sit at a computer and work on the phone for extended periods of time **Requirements for Remote Work** To work remotely, you'll need: * A secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support * Reliable high-speed internet ISP connections that consistently provide minimum upload/download speeds of 10 megabits per second * Schedule flexibility to work the required hours **Training** We provide an in-depth, fully paid 2.5-week training to all selected candidates. The schedule for this training is 10:00 AM to 7:00 PM, Monday to Friday. **Work Environment and Company Culture** At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. **Compensation, Perks, and Benefits** As a Part-Time Flexible Customer Care Representative, you'll enjoy a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive training and development programs * Flexible scheduling to accommodate your needs * Access to our state-of-the-art technology and tools * Collaborative and supportive work environment **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. We're excited to hear from you and look forward to reviewing your application! Apply for this job