**Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering innovative solutions that drive meaningful and sustainable growth for our clients. With a team of over 410,000 passionate and inspired individuals speaking more than 300 languages, we're proud to be a force for good in our communities, our clients, and the environment. As a Medical Billing Customer Experience Team Lead at arenaflex, you'll play a critical role in shaping the future of healthcare customer experience. You'll be part of a dynamic team that's dedicated to providing exceptional support to patients and insurance companies, ensuring that everyone receives the care they need in a timely and efficient manner. **About arenaflex** arenaflex is a global digital business services company that's passionate about making a difference in the world. We're committed to delivering the most advanced, digitally powered business services to help our clients streamline their business in meaningful and sustainable ways. With a strong focus on innovation, customer experience, and employee well-being, we're creating a workplace that's conducive to happiness and a healthy work-life balance. **Benefits of Working with arenaflex** As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include: * Paid Training: We invest in our employees' development and provide comprehensive training to help you succeed in your role. * Competitive Wages: We offer competitive salaries that reflect your skills and experience. * Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more. * Paid Time Off: We believe in work-life balance and provide paid time off to help you recharge and relax. * Employee Wellness and Engagement Program: We're committed to supporting your physical and mental well-being, as well as your professional growth and development. **Job Summary** We're seeking a highly motivated and experienced Medical Billing Customer Experience Team Lead to join our team. As a key member of our Medical Billing department, you'll be responsible for providing exceptional support to patients and insurance companies, ensuring that everyone receives the care they need in a timely and efficient manner. You'll work closely with our internal departments to resolve issues related to all tasks and assignments, and provide excellent customer service to patients and insurance representatives. **Responsibilities** As a Medical Billing Customer Experience Team Lead, your responsibilities will include: * Providing Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions that require superior service and attention to detail. * Supporting the execution and achievement of functional areas and company goals. * Collaborating with internal departments to resolve issues related to all tasks and assignments. * Serving as a contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries. * Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting. * Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments. * Resolving issues related to Auth/Pre-Reg, AR Denials, patient, and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns. * Providing excellent customer service to patients and insurance representatives. **Qualifications** To be successful in this role, you'll need: * A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. * Proficiency in EPIC software. * Knowledge of Denial Management, Pre-Reg, Auth, and PFCC. * Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement. * Knowledge of how Government/Commercial payers reimburse. * Excellent oral and written communication skills. * Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.). * Ability to work independently to effectively and efficiently perform assigned duties. * Ability to maintain a high level of ethics, and a courteous and professional demeanor. * Ability to multi-task, establish, and meet deadlines. * Typing/data entry at a minimum of 40 wpm. **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. **How to Apply** If you're passionate about delivering exceptional customer experience and making a difference in the world, we'd love to hear from you. Apply now to join our team as a Medical Billing Customer Experience Team Lead and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! For more such jobs, please click here! Apply for this job