Customer Service Representative

Ainsworth Inc is a growing company committed to providing end-to-end services for asset maintenance and refurbishment. The Customer Service Representative acts as the communication hub between clients and technicians, ensuring coordination of maintenance and service activities with a focus on client satisfaction and operational efficiency.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing
• Respond promptly to technician and client requests, escalating issues when necessary
• Collaborate with internal teams to maintain service excellence and client satisfaction
• Ensure accurate data entry for service calls and billing preparation
• Verify all maintenance activities are completed within contractual timelines
• Perform daily closeout tasks, including technician time tracking, material consumption, and reporting
• Support proposal generation and follow-up on pending service requests
• Assign daily workloads and maintain real-time communication throughout the day
• Track technician arrival times, progress, and completion to ensure adherence to schedule
• Keep an accurate dispatch board reflecting current job statuses
• Coordinate with estimators and purchasers to ensure technicians have necessary materials
• Schedule repair work once required materials are available
• Escalate field issues to the Foreman and Field Supervisor when appropriate

Skills

• Strong communication, interpersonal, and organizational skills
• Ability to multitask and manage multiple service issues simultaneously
• Skilled in problem-solving and coordination under time-sensitive conditions
• Team-oriented with a proactive, client-focused attitude

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports, 401k matching and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Company Overview