Client Engagement Associate

Gravity Research is a premier custom research and insights organization supporting corporate, association, and nonprofit clients. They are seeking a highly motivated Client Engagement Associate to lead outreach to Fortune 1000 communications executives and coordinate with internal teams to understand client needs and provide solutions.

Responsibilities

• Lead outreach to Fortune 1000 communications executives and DC’s premier public policy organization
• Arrange introductory meetings between Gravity Research’s senior leaders and executives at Fortune 500 companies and leading trade associations active in federal policy
• Represent the Chief Revenue Officer and the Gravity Research brand with prospective clients via email communication, phone calls, and in-person engagements
• Work closely with internal teams to understand client needs and construct creative solutions to address client challenges
• Support clients across the revenue cycle as they understand how our solutions address their specific needs
• Keep accurate logs of account details, activities, and contact information using a CRM platform (Salesforce)
• Coordinate knowledge management by maintaining databases and shared drives
• To perform this job successfully, each essential competency and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions. Other duties may be assigned to meet organizational goals

Skills

• Earned Bachelor's Degree from an accredited college/university
• Strong work ethic driven by intellectual curiosity, persistence, and tenacity
• Excellent written and oral communicator
• Creative thinking and resourcefulness in problem-solving
• A self-starter, eager to deliver external and internal customer service
• Strategic thinker with a track record of finding creative solutions to improve workplace processes and systems
• High-level organization and time management skills with the ability to be proactive, effectively prioritize tasks, and efficiently respond to urgent requests
• Awareness of and interest in what happens in Washington

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