Organizational Change Management (OCM) Analyst

Webhead is a company in the utilities industry seeking an Organizational Change Management (OCM) Analyst to support the implementation of SAP S/4HANA. The role involves documenting change impacts, coordinating stakeholder engagement, and assisting with training activities to prepare business users for changes introduced by the new system.

Responsibilities

• Capture, document, and analyze ATR- and Security-related change impacts from workshops, system integrator sessions, and SME discussions
• Maintain and update change impact trackers as living documents
• Validate impacts with SMEs and map changes to affected roles (e.g., asset accounting, capital projects, access provisioning)
• Synthesize impact data to support communications, training alignment, and readiness planning
• Assist in mapping stakeholder groups impacted by ATR and Security process changes
• Support Change Agent Network activities, including meeting preparation and participation tracking
• Document feedback and escalate engagement risks or challenges to the OCM Lead
• Draft targeted change communications (emails, huddle cards, FAQs, speaker notes)
• Tailor messaging for asset managers, finance teams, project teams, IT security, and access administrators
• Ensure communications align with approved designs, security controls, and documented impacts
• Support Training Needs Assessment sessions by capturing role-based requirements
• Ensure training needs align with documented ATR and Security change impacts
• Participate in UAT or demo sessions to understand process changes and training implications
• Assist with persona discovery sessions based on role groupings
• Support documentation of persona-specific change journeys
• Help translate persona insights into practical engagement and communication materials
• Participate in workshops, readiness meetings, SI working sessions, and OCM stand-ups
• Maintain organized documentation of OCM deliverables, trackers, and templates
• Prepare summary updates for the OCM Lead to support reporting to the PMO and Organizational Readiness Office

Skills

• Bachelor's degree in Communications, Organizational Development, Business Administration, or related field
• 1–3 years of experience supporting organizational change or ERP transformation initiatives
• Basic understanding of Acquire-to-Retire (ATR) concepts and/or Security concepts (roles, access, controls)
• Familiarity with OCM methodologies (e.g., Prosci ADKAR)
• Proficiency with Microsoft Office 365 (PowerPoint, Excel, Teams, SharePoint)
• Strong organizational skills, attention to detail, and written communication
• Exposure to regulated industries such as utilities, energy, or manufacturing
• Foundational knowledge of SAP S/4HANA
• Prosci Change Practitioner certification or related coursework

Benefits

• PTO
• Paid holidays
• Health insurance
• Company-provided laptop and required tools
• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Company Overview