**Experienced Customer Service Representative – Medicaid Eligibility Support**

At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our clients. As a Customer Service Representative on our Medicaid Eligibility Support team, you'll play a vital role in providing education, assistance, and eligibility services to Wyoming Medicaid customers. If you're a customer-focused individual with a passion for helping people, we encourage you to join our team and embark on a rewarding career journey. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and communities across the country. Our team of experts is committed to delivering exceptional customer experiences, and we're seeking like-minded individuals to join our mission. With a strong company culture and a focus on career growth opportunities, arenaflex is the perfect place to launch or advance your career. **Job Summary** As a Customer Service Representative on our Medicaid Eligibility Support team, you'll be responsible for providing education, assistance, and eligibility services to Wyoming Medicaid customers. You'll work closely with callers to ensure they understand the application process and documentation required, and provide support to ensure they receive the benefits they deserve. This role requires excellent communication skills, a strong work ethic, and a customer-focused approach. **Key Responsibilities** * Provide education, assistance, and eligibility services to Wyoming Medicaid customers via phone or in-person interviews * Conduct interviews to determine eligibility for Medicaid benefits * Assist callers in understanding the application process and documentation required * Provide support to ensure callers receive the benefits they deserve * Collaborate with internal teams to resolve customer issues and concerns * Maintain accurate records and documentation of customer interactions * Participate in ongoing training and professional development to enhance skills and knowledge **Benefits** * Competitive hourly rate of $16.00 per hour * Comprehensive and ongoing training to enhance skills and knowledge * Strong company culture with a focus on teamwork and collaboration * Career growth opportunities with a leading healthcare organization * Flexible scheduling with available shifts from 7:00 AM to 6:00 PM, Monday through Friday * Comprehensive benefits package, including: + Health insurance (full-time employees) + Dental/Vision insurance (full-time and part-time employees) + Employee Wellness Program + 401(k) with matching contributions + Paid time off (vacation, holidays, and PTO) + Referral program for employee referrals **Essential Qualifications** * High School Diploma or equivalent * 2 years' customer service experience * Excellent communication skills (verbal and written) * Ability to work in a fast-paced environment with multiple priorities * Strong customer service skills with a focus on resolving customer issues and concerns **Preferred Qualifications** * 2 years' phone-based customer service experience * Previous eligibility experience * Associate's or Bachelor's degree in a related field * Bilingual language skills (English and Spanish) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a team environment with multiple priorities * Strong customer service skills with a focus on resolving customer issues and concerns * Ability to maintain accurate records and documentation of customer interactions * Strong work ethic with a desire to succeed **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and professional development opportunities, including: * Comprehensive training program to enhance skills and knowledge * Ongoing coaching and feedback to support career growth * Opportunities for advancement to leadership roles * Access to industry-leading training and development programs **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values teamwork, collaboration, and customer satisfaction. Our company culture is built on a foundation of respect, empathy, and open communication. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact on the lives of our clients. **Compensation and Benefits** * Competitive hourly rate of $16.00 per hour * Comprehensive benefits package, including: + Health insurance (full-time employees) + Dental/Vision insurance (full-time and part-time employees) + Employee Wellness Program + 401(k) with matching contributions + Paid time off (vacation, holidays, and PTO) + Referral program for employee referrals **How to Apply** If you're a customer-focused individual with a passion for helping people, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and benefits. To apply, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job