Associate Product Manager – Support AI
Job Description:
• Write clear, concise product specs that support chat and voice AI roadmaps
• Use AI and analytics tools to identify new opportunities, analyze performance, and evaluate quality
• Conduct regular transcript analysis to identify missing content, procedural gaps, and routing issues
• Support rollouts by partnering with product, engineering, QA, and operations
• Partner closely with Operations SMEs to validate problem areas
• Collaborate with content teams to manage expectations and ensure timely delivery
• Collaborate with operations and enablement teams for smooth product releases
• Contribute to vendor management and report on roadmap performance
Requirements:
• 1–2+ years of experience in product management, product operations, business operations, or a similar analytical role
• Strong analytical skills and fluency with Google Sheets and BI tools
• Fluency using AI tools to generate insights and accelerate analysis
• Highly organized and able to prioritize effectively across multiple workstreams
• Excellent written and verbal communication skills
• Ability to zoom out to the big picture while maintaining exceptional attention to detail
• Professionalism and reliability when engaging with vendors.
Benefits:
• Competitive compensation and benefits programs
• Health insurance
• 401(k) matching
• Paid time off
• Flexible working hours
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