Associate Account Manager

BrightView Landscapes is a company focused on creating and maintaining exceptional teams. The Associate Account Manager serves as the primary contact for clients, building long-term relationships and ensuring client satisfaction while also identifying opportunities for ancillary sales.

Responsibilities

• Develop and maintain long-term relationships with customers
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate or assist in the resolution of customer problems or concerns
• Proactively present site enhancement ideas to existing customers
• Ensure renewals of each assigned account within the customer portfolio
• Identify and pursue opportunities to sell ancillary services
• Generate referrals from existing client base and communicate with Business Developer
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Manage service delivery to the specified scope of work
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
• Perform additional duties as assigned by the Branch Manager

Skills

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry
• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

Benefits

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• A 401k savings plan with employer contributions
• 6 to 9 company paid holidays per year
• Paid time off for vacation and/or sick leave
• Tuition reimbursement
• Potential variable pay opportunities based on position and performance

Company Overview