Project Manager

Alleviate is seeking a Project Manager to lead project management planning and execution for large-scale initiatives. The role involves overseeing project delivery in alignment with Operations priorities and collaborating with various stakeholders to ensure projects are completed on time and within scope.

Responsibilities

• Support the implementation and adherence to organizational policies, procedures, standards, SOPs, and documentation templates
• Lead and support project management activities across the organization, ensuring initiatives are clearly defined, initiated, monitored, and completed on time and within scope
• Partner with the SVP of Operations, Operations Management, and Executive Leadership to understand departmental needs, prioritize initiatives, and align projects with business objectives
• Assist in leading and facilitating meetings related to operations, including project reviews, planning sessions, and cross-functional discussions
• Serve as a liaison between internal teams, vendors, project personnel, and end users to gather requirements and ensure solutions meet business needs
• Evaluate business processes, identify improvement opportunities, and assist in designing workflow strategies to improve operational performance
• Coordinate and support project efforts across multiple departments as directed by Operations leadership, managing competing priorities and shared resources
• Maintain working knowledge of all assigned projects, monitoring progress, deliverables, timelines, and budgets, and implementing changes as needed
• Monitor project expenditures to ensure alignment with approved budgets
• Prepare, compile, and present project status reports, progress updates, and risk or issue escalations for leadership and stakeholders
• Ensure projects comply with organizational objectives, policies, procedures, and industry best practices
• Support testing activities, including user acceptance testing, to validate project deliverables
• Follow all departmental and company policies, including personnel policies outlined in the Employee Handbook
• Perform other duties as assigned

Skills

• A bachelor's degree in business or related field
• One year of proven experience in a Project Management role
• Experience in the debt settlement or financial services industry
• Understanding the Project Management framework and Project Management fundamentals
• Understanding the software development life cycle
• Experience in working with a continuous improvement lifecycle
• Outstanding leadership, organization, and time management skills
• Outstanding verbal and written communication skills
• Strong people skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Hands-on technical skills, including experience with Microsoft Visio or similar tools
• Excellent planning and documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and delivering presentations
• A track record of following through on commitments
• A history of leading and supporting successful projects
• PMP Certification a plus but not required
• PMP Certification preferred but not required

Benefits

• Health, dental, and vision benefits available after 30 days of employment
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment!

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