Inside Sales Rep I

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Rep I will be responsible for prospecting and qualifying leads, retaining existing customers, and providing digital support to achieve sales expectations while delivering a positive customer experience.

Responsibilities

• Effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations
• Handles inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customers to achieve sales expectations, and providing digital support
• Makes outbound calls to lost customers, recently inactive customers, and prospective customers
• Maintains complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP
• Documents and completes any customer agreements/contracts if applicable and generates orders for account if needed
• Contacts existing customer base with marketing promotions/offers
• Qualifies customer, assessing current use and needs to determine serviceability, presents key value statements and sales messaging to retain the customer
• Appropriately applies special offers/pricing to existing customers
• Completes all necessary steps to deliver on product/service sold upon receiving customer affirmation
• Enters and maintains pertinent customer information in required systems (CRM/SAP Databases)
• Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SAP
• Complies with all company policies
• Tasks will be assigned as needed and determined by sales manager to support sales efforts

Skills

• High school education or equivalent required
• 1 year experience in customer service
• Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products
• Excellent phone presence and interpersonal skills
• Able to deliver a positive customer experience
• Ability to work independently and remotely within call center teams and with leadership expectations
• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
• Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
• Strong telephone presence and interpersonal skills
• Effectively and professionally communicates in English – verbal and written communications
• Ability to multi-task and prioritize workload; strong organizational skills/time management skills
• Active listener and use of inquiry to discover/understand prospect needs
• Motivated and results driven
• Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
• Ability to self-manage and maintain leadership expectations

Benefits

• Medical
• Dental
• Vision
• Flexible spending and health savings accounts
• Retirement savings plans like 401(k)
• Paid days off such as parental leave
• Military leave
• Vacation/paid time off
• Sick leave in compliance with state law
• Paid holidays
• Disability coverage

Company Overview