**Experienced Customer Service Representative – Delivering Exceptional Five-Star Customer Experience in a Dynamic Retail Environment**

At arenaflex, we're passionate about empowering our customers and employees to stay true to their dreams and find the perfect fit – whether that means the wedding dress of their dreams or a career that aligns with their passions. As a leading retail company, we dominate our category, with one out of three products sold by us, and we take pride in delivering one of the highest customer service scores in retail. We're looking for a talented and dedicated Customer Service Representative to join our team and help us make dreams happen. **About arenaflex** arenaflex is a dynamic and customer-centric company that values diversity, equity, and inclusion. We believe in creating a culture where all forms of diversity are celebrated and seen as valuable. Our mission is to build a workforce that is as representative as the customers we serve. We're committed to providing a rewarding environment and competitive pay, with opportunities for growth and development. **Job Summary** We're seeking an experienced Customer Service Representative to join our team and deliver an exceptional Five-Star Customer Service experience to our customers. As a Customer Service Representative, you will be responsible for interacting with customers, maintaining a friendly and professional approach, and resolving customer concerns with confidence. You will also be responsible for supporting the welcome desk, cash wrap, systems, and inventory management to ensure a seamless shopping experience. **Key Responsibilities** * Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers' needs, problem-solving, and resolving conflict. * Use all systems to manage the customer flow and deliver a Five-Star Customer Service experience. * Maintain all service vows, including Being Prepared, Welcoming, Meeting the Needs, and Being There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs. * Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service. * Proactively address customer concerns with confidence, knowing when to escalate and partner with the leadership team. * Communicate how alterations can play an important role in perfecting the dress for the customer's event in partnership with Alterations. * Promote all alteration services and personalization options. * Maintain store-standards to support a flawless shopping experience. * Maintain a high standard of dress to meet the Dress Code policy. * Respond promptly to all customer questions, providing product and service information. * Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. * Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise. * Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. * Assist with all sales promotions and visual updates. * Other duties as assigned. **Physical Demands** * While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. **Education & Credentials** * High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment. **Benefits** * Rewarding Environment and Competitive Pay * Team Bonus * Dayforce Wallet - Get Paid Early! * Generous Team Member Discount After First Pay Period * Vision Care * Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury * 401K Program * Discount for Identity Theft Protection * Discounts for Home and Auto Insurance * Discounts for Mobile * Legal Benefits (MetLife Hyatt Legal Plans) * Pet Insurance **Why Join arenaflex?** * We're a dynamic and customer-centric company that values diversity, equity, and inclusion. * We offer a rewarding environment and competitive pay, with opportunities for growth and development. * We're committed to providing a culture where all forms of diversity are celebrated and seen as valuable. * We're passionate about empowering our customers and employees to stay true to their dreams and find the perfect fit. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now Apply for this job