Experienced Customer Service Chat Specialist for Automotive Industry – Remote Work Opportunity in Tallahassee, FL

Introduction to arenaflex

arenaflex, a leading innovator in the automotive and recreational vehicle industry, is seeking a highly skilled and enthusiastic Chat Specialist to join our dynamic team. As a remote worker, you will have the opportunity to work from the comfort of your own home in Tallahassee, FL, while representing our dealer clients and providing exceptional customer service to individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions.

About the Role

As a Chat Specialist at arenaflex, you will be the primary point of contact for customers engaging in online conversations. Your goal will be to provide accurate and helpful information, address customer inquiries, and turn these interactions into leads for our dealer clients. If you are a positive, energetic, and tech-savvy individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide range of customer inquiries via online chat, providing timely and accurate responses to questions and concerns.
• Provide detailed information about products and services, ensuring that customers have a thorough understanding of what we offer.
• Narrow down on appointment information to schedule appointments, capturing customer contact information for lead generation and client review.
• Summarize interactions based on customer needs for client review, ensuring that our dealer clients have the necessary information to follow up and generate revenue from their website traffic.
• Develop and maintain a knowledge base of evolving products and services, staying up-to-date on the latest industry trends and developments.

Qualifications and Requirements

To be successful in this role, you should have:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary).
• Basic internet and window-based computer skills, with the ability to multitask and adapt to new technologies.
• A strong ability to multitask, with gaming experience being helpful (but not required).
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment.

Technical Requirements

To work remotely as a Chat Specialist, you will need:

• Your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
• A quiet, dedicated workspace free from distractions.
• The ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT.
• A typing speed of at least 35 WPM, with 40 WPM or above being preferred.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Chat Specialist, you will have access to comprehensive training and ongoing support to ensure your success in the role. You will also have opportunities to develop your skills and knowledge in the automotive industry, with potential for career advancement and professional growth.

Work Environment and Company Culture

arenaflex is a relaxed, professional, and fun environment to work in. We value our team members and strive to create a positive and supportive work environment that fosters collaboration, creativity, and innovation. As a remote worker, you will be an integral part of our team, working closely with colleagues and management to achieve our goals and objectives.

Compensation and Benefits

We offer a competitive hourly rate of $13 per hour, with opportunities for career advancement and professional growth. As a remote worker, you will also enjoy the benefits of working from home, including flexibility and autonomy in your work environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join our team as a Chat Specialist. With comprehensive training, ongoing support, and opportunities for career growth and development, this is an ideal role for those looking to start or advance their career in customer service. Apply now to take the first step towards a rewarding and challenging career with arenaflex!