**Experienced Customer Support Specialist – Virtual/Remote – arenaflex**

At arenaflex, we're on a mission to revolutionize the HOA Property Technology space as a trusted industry leader for over 30 years. Our team is passionate about creating a best-run company internally, just as we create best-run Property Management Companies for our customers. We're seeking an experienced Customer Support Specialist to join our team and help us deliver exceptional support to our customers. **About arenaflex** arenaflex is a unique blend of technology and accounting, with a simple, expert, and powerful software solution that enables over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We're a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed, and we're committed to creating a best-run company internally. **Job Summary** As a Customer Support Specialist at arenaflex, you'll be the go-to person for customer questions and needs. You'll provide prompt, high-quality support via phone or Zendesk ticketing system, answer customer questions in a timely and accurate manner, and guide customers through the features and functions of our product. You'll work in collaboration with other staff members to ensure that all company rules and regulations are consistently followed, and you'll assess customers and communicate their feedback on our products with peers and leadership. **Responsibilities** * Provide prompt, high-quality support to customers via phone or Zendesk ticketing system * Answer customer questions in a timely and accurate manner * Give solutions advice and guide customers through the features and functions of our product * Use excellent communication skills to deal with difficult situations and find effective solutions to customer inquiries * Keep a good working relationship with customers * Work in collaboration with other staff members to ensure that all company rules and regulations are consistently followed * Assess customers and communicate their feedback on our products with peers and leadership * Ensure appropriate customer follow-up to ensure that their technical problems are resolved * Perform other duties as assigned **Requirements** * Two years of experience in a contact center environment * Authorized to work in the US without sponsorship * Excellent interpersonal and communication skills, both written and verbal * Proficient in de-escalation techniques * Proven multitasker able to work in an omnichannel environment * Independent problem solver with a mindset for troubleshooting * Proficiency in Microsoft Office and ZenDesk (preferred) * Experience with accounting and/or property management terminology (preferred) **Preferred Qualifications** * Proficiency in Microsoft Office and ZenDesk * Experience with accounting and/or property management terminology * Previous experience in a similar role at a software company **What You'll Get** * Competitive salary range of $40,000 - $45,000 per year, depending on experience * Full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program, and a 401(k) plan * Fun in-person perks like pet-friendly offices, paid food trucks, and company outings * Hybrid eligibility, with the option to work from home or in one of our offices * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Why Join arenaflex?** * We're a trusted industry leader with over 30 years of experience * We're passionate about creating a best-run company internally, just as we create best-run Property Management Companies for our customers * We offer a full slate of benefits and perks to support your career and well-being * We're committed to creating a collaborative and supportive work environment * We're an equal opportunity employer, valuing each team member for their skills, experience, and unique perspectives **How to Apply** If you're a customer service trailblazer who loves learning and explaining complex systems, and making people's lives easier, we want to hear from you! Apply now to join our team as a Customer Support Specialist at arenaflex. Apply Job! **About arenaflex's Culture** Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed, and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. **arenaflex's Core Values** * **Customer Focus**: We put our customers at the heart of everything we do. * **Innovation**: We're always looking for new and better ways to solve problems and improve our products. * **Collaboration**: We work together as a team to achieve our goals and support each other. * **Integrity**: We're committed to doing the right thing, even when it's hard. * **Accountability**: We take ownership of our actions and results. **arenaflex's Benefits** * Competitive salary range of $40,000 - $45,000 per year, depending on experience * Full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program, and a 401(k) plan * Fun in-person perks like pet-friendly offices, paid food trucks, and company outings * Hybrid eligibility, with the option to work from home or in one of our offices * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **arenaflex's Offices** We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US. We're an equal opportunity employer, valuing each team member for their skills, experience, and unique perspectives. Apply for this job