**Experienced Full Stack Account Manager/Customer Service Representative – Insurance Industry Expertise**

At arenaflex, we're on a mission to revolutionize the way dental practices manage their insurance aspects. As a full-time, remote Account Manager/Customer Service Representative, you'll play a vital role in building strong relationships with our clients, providing exceptional customer service, and helping them navigate the complexities of dental insurance. If you're a self-motivated, tech-savvy individual with a passion for delivering outstanding customer experiences, we want to hear from you! **About arenaflex** arenaflex is a rapidly growing company that values its employees and provides a supportive work environment. Our main office is located in Arizona, but we have a distributed team of employees working remotely from various states, including Arizona, Utah, Idaho, and Texas. We're committed to helping dental practices succeed by providing innovative solutions for their insurance needs. **Remote Work at arenaflex** As a remote employee, you'll have the flexibility to work from the comfort of your own home. However, we require a quiet, professional workspace with a strong internet connection. This means you'll need to create a dedicated workspace that's free from distractions and background noise. We provide all the necessary computer equipment, including a computer, two monitors, camera, and cables, which are considered company property during your employment with us. **Responsibilities** As an Account Manager/Customer Service Representative, you'll be responsible for: * Managing multiple service accounts for dental offices with one or more locations and multiple providers of varying specialties * Developing positive business relationships with clients through exceptional customer service, explaining service programs, setting customer expectations, providing consistent communication and updates, and overseeing account progress to ensure timely completion * Learning and navigating arenaflex's knowledge base of dental insurance in-network participation and providing reports to clients on the impact of different options on their business * Collaborating with an assistant to complete assigned tasks once you've reached a full account load * Providing articulate, effective written and verbal communication to educate and explain options to clients * Helping resolve customer issues and ensuring each client understands the value of the services provided **Qualifications** To be considered for this role, you should have: * Some office/computer work experience * Comfort with Google Drive or the Microsoft Office suite and willingness to navigate new software * Strong organization skills, with the ability to learn and absorb new information and refer back to resource materials when needed * Articulate, effective written and verbal communication skills to educate and explain options to clients * A passion for delivering outstanding customer experiences and building strong relationships with clients * A willingness to learn and grow with arenaflex, with opportunities for future leadership and development roles **Training and Support** arenaflex provides thorough training and support to ensure your success in this role. You'll receive: * Online courses to learn about dental insurance in-network participation * On-camera/screens share training to learn about our software and systems * Peer assistance and support from experienced colleagues * The opportunity to train in the Assistant role first and learn how to onboard accounts and complete tasks accurately **Compensation and Benefits** As an Account Manager/Customer Service Representative at arenaflex, you'll enjoy: * A competitive hourly rate of $20.38 or an annual salary of $42,400 * 3 weeks (15 days) of paid time off, accrued * Additional paid holidays, including MLK Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, and Christmas Eve through New Year's Day * Full medical benefits through Cigna PPO, eligible between 60-90 days of successful employment * The option to pay for discounted dental, vision, life coverage, and/or additional family members * Flexible scheduling after initial training, with the ability to set your own schedule within normal business hours, Monday through Friday **Company Culture** At arenaflex, we strive to maintain a positive work environment where employees feel valued and acknowledged. We're a team-oriented company that encourages collaboration, open communication, and a healthy camaraderie among colleagues. If you're a team player who thrives in a supportive work environment, we want to hear from you! **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, apply now to join our team at arenaflex! Apply for this job