CSL Manager

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The CSL Manager is responsible for managing client and staff profiles, ensuring authorization maintenance, and improving document management processes to enhance service delivery and compliance.

Responsibilities

• Maintain and update client and staff profiles in DataTrac and related systems to ensure accurate data and service delivery
• Review and track expiration dates for car insurance and CPR certifications to maintain compliance
• Manage and update Lakeland and Inclusa authorizations to ensure uninterrupted service delivery
• Monitor expiration timelines, assist with billing denial reviews, and implement proactive strategies to minimize authorization-related issues
• Upload and organize client documents in M-Files to improve compliance and streamline file management
• Transition document storage from Teams to M-Files for better efficiency and audit readiness
• Support CSL staff communication through Genesys Cloud to ensure timely responses to clients and external stakeholders
• Align communication practices with GT Independence’s quality assurance standards
• Work with the manager to identify strategies for reducing errors
• Maintain confidentiality of records relating to clients and employees
• Collaborate with other staff members to optimize delivery of services
• Identify opportunities to improve our processes
• Uphold company values and mission
• Complete other duties as assigned

Skills

• High School diploma or GED equivalent
• At least one year of experience in administrative or client service roles
• Proficiency in Microsoft Office and web-based systems
• Strong organizational and communication skills
• Ability to work collaboratively in a team environment
• Excellent written and verbal communication skills

Benefits

• Flexible time off
• Competitive wages and benefits
• The opportunity to grow professionally

Company Overview