Scheduling Coordinator

Visiting Angels is dedicated to providing compassionate, professional home care that helps seniors live safely and independently. The Scheduling Coordinator plays a vital role in managing and maintaining caregiver schedules to ensure clients receive consistent, high-quality care while acting as the primary point of contact for caregivers and clients regarding scheduling needs.

Responsibilities

• Develop, maintain, and update caregiver schedules to ensure all client needs are met
• Match caregivers with clients based on skills, experience, location, and client preferences
• Ensure continuity of care by minimizing changes in caregiver assignments whenever possible
• Adjust schedules promptly in response to call-offs, client changes, or emergencies
• Track caregiver availability, preferences, and restrictions in scheduling software
• Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes
• Communicate promptly with clients and families regarding any changes in caregiver schedules
• Provide professional, courteous, and compassionate customer service to clients, families, and staff
• Collaborate closely with the team to ensure client care plans are fully supported
• Maintain accurate and up-to-date schedules in agency systems
• Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments
• Document caregiver call-offs, tardiness, or availability changes for performance records
• Assist with timesheet and payroll verification by confirming shifts worked
• Work closely with recruiters and HR to understand caregiver staffing levels and availability
• Provide feedback to management regarding caregiver performance or recurring scheduling issues
• Participate in after-hours or on-call scheduling rotation, if required

Skills

• Previous experience in scheduling, staffing coordination, or office administration
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills (both verbal and written)
• Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications
• Ability to remain calm under pressure and resolve scheduling conflicts quickly
• Compassionate, patient, and professional demeanor when working with seniors and caregivers
• Experience in home care, healthcare, or senior services

Benefits

• Bonuses
• Commission
• Benefits
• PTO

Company Overview