Consumer Collections Coordinator

Enterprise Mobility is a privately held company that manages a diverse fleet of vehicles and is seeking a Consumer Collections Coordinator. The role involves pursuing balances owed from individual customers on rental transactions, conducting account analysis, and providing support for departmental activities.

Responsibilities

• Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies
• Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor
• Activate or deactivate 'Do Not Rent' requests
• Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met
• Request and file special reports and/or documentation to assist in escalated research of accounts
• Resolve email requests received from customers, customer service and or other departments daily
• Research various rental system and reporting databases to verify balances owed and ensure billing accuracy
• Process payments and adjustments to resolve balances
• Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information
• Research credit card charges
• Prepare and submit write-offs for negotiated account balances, as needed
• Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems
• Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)

Skills

• Must have 1 year collections and /or customer service experience using a computer on a daily basis required
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• 2 years of call center experience preferred
• Intermediate in Excel

Benefits

• Paid Time Off, starting with 12 days off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Company Overview