BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)

The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Benefits and Eligibility Specialist to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, while providing excellent customer service in a fast-paced call center environment.

Responsibilities

• You will be working in a call center environment, assisting individuals and families by phone
• You will be attending paid classroom training with on the job training (learning by doing)
• Provide excellent customer service by phone to individuals and families facing challenging and personal situations
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance
• While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens
• Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness

Skills

• Customer service practices
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft
• Strong written and verbal communication
• Customer friendly, empathetic and patient
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone
• Core math skills, including but not limited to, addition, subtraction, multiplication and division
• Evaluate and make appropriate decisions (or determinations)
• Access, maintain, review and interpret information
• Work independently as well as interacting with others on a team
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience
• A High School Diploma or GED

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

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