Billing Specialist

Personalis is transforming the active management of cancer through breakthrough personalized testing. The Billing Specialist will play a critical role in increasing billing and collection efforts while ensuring the accuracy of the order intake process and submission of clean claims.

Responsibilities

• Collect and review patient information needed to complete the billing process
• Request any missing patient information
• Transfer insurance claims and billing data to billing software
• Verify patient benefits and insurance
• Maintain an up-to-date list of current insurance providers
• Develop and maintain a tracking system of incoming and late payments
• Initiate late payment notices to relevant parties
• Respond to questions and complaints from patients or insurance companies
• Follow-up on registration errors and insurance denials
• Demonstrate a balance of persistent follow-up and decorum on late or unpaid claims
• Identify trends of claims not paid by insurance providers and/or patients and solve issues
• Arrange payment plans and timelines for payments
• File and maintain organized documentation of all billing and record
• Follow SOPs on billing processes and procedures
• Update and review all accounts to keep records of payments up-to-date
• Work with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrity
• Engage with payer and request prior authorization for tests
• Post receipts and payments on Xifin
• Support activities related to integrating the billing system with LIMs and other IT systems

Skills

• High school diploma or equivalent GED
• A minimum of 0-3 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiries
• Exceptional phone etiquette to communicate with patients and physicians
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed; able to work without supervision
• Proficient computer skills, Microsoft Excel; Google suite; working knowledge of billing software (XIFIN) is a plus
• Able to analyze problems and strategize for better solutions
• BS/BA preferred

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• ESPP
• Tuition reimbursement
• Sick/vacation time
• Commuter benefits/ EV charging stations
• Onsite gym
• Wellness benefits

Company Overview