Experienced Customer Service Representative – Patient Registration and Healthcare Support Specialist at arenaflex

Introduction to arenaflex and the Healthcare Industry

arenaflex is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a global workforce of revenue cycle professionals, we combine deep expertise with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to make a difference in the communities we serve around the world by providing exceptional patient care and customer success.

Job Overview

As a Customer Service Representative at arenaflex, you will play a vital role in helping patients check into the hospital, answering questions during registration, and building trust through compassionate interactions. This is a fast-paced and dynamic environment that requires confidence, multitasking skills, and the ability to work with technology and patients alike. You will be the first point of contact for patients and their families, and your excellent customer service skills will make a significant difference in their experience.

Key Responsibilities

• Work on computers and answer phones to intake information in a busy environment, collecting details that must be input correctly between physician and nurse check-ins.
• Help patients who may be very ill or worried, listening carefully to ease their anxiety and asking follow-up questions to build rapport in real-time.
• Work in a fast-paced environment, often on your feet, assisting patients in completing their registration and collecting patient and insurance information.
• Collaborate with a team you can rely on, who care about your progress toward career goals and are committed to your success.

Requirements and Qualifications

To thrive in this role, you will need to have:

• A High School Diploma or GED
• Excellent customer service experience, with the ability to work with patients, families, and healthcare professionals.
• Basic computer skills and the ability to type quickly and accurately.
• Strong communication and interpersonal skills, with the ability to work in a team environment.
• The ability to work in a fast-paced environment, often on your feet, and to adapt to changing situations and priorities.

Preferred Qualifications

• Previous experience in healthcare or customer service, although not required, is an asset.
• Knowledge of medical terminology and healthcare systems is desirable.
• Experience working with technology, including electronic health records and patient registration systems.

Skills and Competencies

To be successful in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to work with patients, families, and healthcare professionals.
• Strong problem-solving and analytical skills, with the ability to adapt to changing situations and priorities.
• Basic computer skills, including typing, data entry, and navigation of electronic health records and patient registration systems.
• Ability to work in a fast-paced environment, often on your feet, and to prioritize tasks and manage multiple responsibilities.
• Compassion and empathy, with the ability to work with patients and families who may be experiencing stress, anxiety, or uncertainty.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in healthcare and customer service.
• Work with a team of experienced professionals who are passionate about delivering exceptional patient care.
• Participate in training and development programs, including on-the-job training and mentorship.
• Advance your career in healthcare, with opportunities for promotion and professional growth.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on:

• Respect and empathy, with a commitment to delivering exceptional patient care and customer service.
• Teamwork and collaboration, with a focus on working together to achieve common goals.
• Innovation and creativity, with a commitment to finding new solutions and improving processes.
• Diversity and inclusion, with a celebration of differences and a commitment to creating a welcoming and inclusive work environment.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• A base pay range of $14.00 - $15.96 per hour, depending on experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.
• Opportunities for professional growth and development, including training and education programs.
• A positive and supportive work environment, with a focus on teamwork and collaboration.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a vital role in helping patients and their families navigate the healthcare system, and you will be part of a team that is committed to making a difference in the communities we serve. Apply today and take the first step in your healthcare career!