Experienced Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships in a Dynamic and Growth-Oriented Environment at arenaflex

Introduction to arenaflex

arenaflex is a leading organization that has been recognized nationally and locally for its outstanding work environment, commitment to employee well-being, and dedication to delivering exceptional customer experiences. As a growing and winning team, we are passionate about providing a great environment where people enjoy coming to work and have access to a balanced quality of life. Our mission is to make a positive impact on our communities, and we are looking for talented and motivated individuals to join our team as a Customer Service Representative.

A Day in the Life of a Customer Service Representative at arenaflex

As a Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional support to our customers, answering a high volume of inbound phone calls, and providing accurate information about dental insurance benefits and claims. You will be responsible for listening attentively to our customers, asking questions to further determine their needs, requests, or concerns, and thoroughly documenting calls to ensure that all issues are resolved efficiently and effectively.

Key Responsibilities:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims, and resolving customer inquiries in a professional and courteous manner.
• Listening attentively to customers, asking questions to further determine their needs, requests, or concerns, and providing personalized support to ensure customer satisfaction.
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided, and utilizing multiple resources to research and resolve any issues related to the inquiry.
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed.
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and other employee benefits (vision, COBRA, etc.).
• Exhibiting a positive, professional demeanor and tact throughout all calls, and consistently adhering to all customer service performance metrics, such as call documentation, quality, and accuracy of information provided.

Requirements and Qualifications

To be successful as a Customer Service Representative at arenaflex, you will need to possess a high school diploma, with some college preferred. You should have at least two years of experience in a high-volume customer service setting, with previous experience in the healthcare/dental field, benefits claims, or consumer-driven health plans being highly desirable.

Essential Qualifications:

• Excellent written and verbal communication skills, with strong attention to detail and the ability to thrive in a fast-paced, structured call center setting.
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents.
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards.
• Intermediate skills in Microsoft Office and virtual communication applications, such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace.
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota, and have regular and predictable attendance.

Preferred Qualifications:

• Previous experience in a call center environment, with a strong track record of delivering exceptional customer service and resolving complex customer inquiries.
• Knowledge of dental insurance benefits and claims, with experience working with pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and other employee benefits.
• Experience working in a team-oriented environment, with a strong focus on collaboration, communication, and customer satisfaction.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

Technical Skills:

• Proficiency in Microsoft Office, with intermediate skills in Word, Excel, and Outlook.
• Experience working with virtual communication applications, such as Microsoft Teams, Zoom, etc.
• Ability to quickly learn and adapt to new technologies and systems.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer inquiries and issues.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and service delivery.

Career Growth and Development Opportunities

At arenaflex, we are committed to the personal and professional development of our employees. We offer a range of training programs, corporate memberships, seminars, and professional development courses to help you improve your knowledge and skills. Our robust training programs and tuition reimbursement programs are designed to support your career growth and advancement, and we encourage our employees to take ownership of their development and pursue new opportunities within the organization.

Work Environment and Company Culture

arenaflex is a dynamic and growth-oriented organization that is dedicated to delivering exceptional customer experiences. Our work environment is fast-paced, fun, and engaging, with a strong focus on collaboration, communication, and customer satisfaction. We have created a culture that is focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork, and we are committed to making a positive impact on our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly rate of $17.50 - $19.00 per hour, depending on experience. Our benefits package includes:

Benefits:

• 401(k) plan with company match and additional contribution for those who are eligible.
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans.
• Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, and your birthday off with pay.
• Employee Assistance Program for you and everyone in your household.
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, and robust training programs.

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative at arenaflex. With our commitment to employee development, competitive compensation package, and dynamic work environment, we are confident that you will find this role both challenging and rewarding. Apply today to take the first step in your career journey with arenaflex!