Experienced Multilingual Customer Support Specialist for Technical Issue Resolution and Client Satisfaction – Remote Opportunity in Lithuania

Introduction to arenaflex

arenaflex is a leading global business outsourcing company dedicated to providing exceptional services to other companies, helping them manage their customer service, finances, and other business processes with ease and efficiency. As a renowned industry leader, we pride ourselves on our commitment to excellence, diversity, and equal employment opportunities. Our mission is to deliver outstanding support to our clients and their customers, fostering long-term relationships built on trust, respect, and satisfaction.

About the Role

We are currently seeking a passionate and skilled Customer Support Specialist to join our team in supporting arenaflex's client, a globally recognized technology leader. As a key member of our team, you will be responsible for providing top-notch technical and non-technical assistance to clients, ensuring their issues are resolved efficiently and effectively. If you are fluent in Lithuanian, have a good command of Russian and English, and are eager to help others, we encourage you to apply for this exciting remote opportunity in Lithuania.

Key Responsibilities

• Answer incoming calls, emails, and chats in Lithuanian and Russian, providing timely and professional support to clients
• Offer technical and non-technical assistance to resolve customer inquiries and issues, ensuring satisfactory solutions and outcomes
• Treat customers with respect, empathy, and understanding, adhering to company policies and procedures
• Collaborate with colleagues and managers to achieve team goals, share knowledge, and improve processes
• Participate in training and coaching sessions to enhance skills and performance, staying up-to-date with industry developments and best practices

Essential Qualifications

To be successful in this role, you should possess the following essential qualifications:

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (although not required, as training will be provided)
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease
• Strong technical skills, including proficiency in computer applications and software

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience working with technical products or services
• Knowledge of customer service software and technologies
• Experience working in a remote or virtual team environment
• Certifications or training in customer service, technical support, or a related field

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Technical skills: Proficiency in computer applications, software, and technologies
• Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to resolve complex technical issues
• Interpersonal skills: Excellent interpersonal skills, with the ability to build strong relationships with customers, colleagues, and managers
• Adaptability: Ability to adapt to changing priorities, processes, and technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to:

• Comprehensive training and coaching programs to enhance your skills and performance
• Opportunities for career advancement and professional growth within the company
• Regular feedback and performance evaluations to help you achieve your goals
• A supportive and collaborative team environment, with a focus on knowledge sharing and best practices

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion. As a remote employee, you will be part of a global team, working together to achieve common goals and objectives. Our company culture is built on the following values:

• Respect: We treat our employees, customers, and partners with respect, empathy, and understanding
• Integrity: We operate with integrity, transparency, and honesty in all our interactions and business dealings
• Excellence: We strive for excellence in everything we do, continuously improving our processes, services, and performance
• Teamwork: We believe in the power of teamwork, collaboration, and knowledge sharing to achieve our goals and objectives

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00
• An hourly rate of 8,03€ to 8,56€ (during the trial period and after)
• Performance-based bonuses and incentives
• A supportive team environment, with fantastic colleagues and managers
• Real opportunities for career growth and professional development

Conclusion

If you are a motivated and skilled customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Specialist, you will be part of a dynamic and inclusive team, working together to deliver exceptional support to our clients and their customers. With a focus on career growth, learning, and development, we offer a comprehensive compensation package, a supportive work environment, and opportunities for professional advancement. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex!