Training Specialist

Chenega Professional Services is a company that values extraordinary people and exceptional performance. They are seeking a Training Specialist to develop and deliver training programs for users of complex software applications, particularly in laboratory and public health settings.

Responsibilities

• Develop and Deliver Training Programs: Design, develop, and deliver comprehensive training experiences for users of complex software applications, particularly in laboratory and public health settings, ensuring users can effectively and routinely use the systems
• Create and Update Training Materials: Develop new training content and maintain existing materials to reflect system enhancements and updates. This includes user manuals, instructional guides, standard operating procedures (SOPs), and other educational resources
• Facilitate Training Sessions: Conduct training sessions with laboratory users, both in-person and via teleconference platforms, to ensure they understand system functionalities and can apply them in their daily activities
• Evaluate and Interpret Training Metrics: Gather, interpret, and analyze training metrics through new and established evaluation methods to measure the effectiveness of training sessions and identify areas for improvement
• Collaborate with Software Development Team: Work closely with the software development team to understand upcoming system changes and use this knowledge to develop content for release notes, system demonstrations, broadcasts, notifications, and training materials
• Conduct System Demonstrations: Master complex software applications to a sufficient level to design and conduct training demonstrations, showing users how to utilize system features effectively
• Support Communication Efforts: Write communications about system functionality and program offerings, supporting the development of the team’s overarching training and communications methodology to improve user awareness and comprehension of the system
• Coordinate Training Aids Development: Coordinate the development of training aids, such as videos, infographics, and other multimedia resources, to enhance the learning experience and increase user proficiency with the system

Skills

• 1+ years of experience producing training content, lab processes, or education materials
• Experience creating instructional guides for IT systems or standard operating procedures (SOPs)
• Experience creating announcements regarding program offerings, system updates, or new functionality
• Experience using Microsoft Office Suite
• Experience hosting and presenting content on teleconference platforms
• Possession of excellent verbal and written communication skills
• Ability to facilitate working groups and training sessions, interpret training evaluation data into meaningful insights, conduct presentations and provide demonstrations, work collaboratively, and adapt to changing priorities
• Ability to deliver work products that are publication-ready, without the need for additional copy-editing
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor's degree
• Experience with Laboratory Information Management Systems (LIMS)
• Experience with data visualization tools, including PowerBI
• Experience working with public health agencies, including the Centers for Disease Control and Prevention
• Experience developing training materials for public health emergency response
• Experience with qualitative and quantitative evaluation methods
• Possession of excellent data gathering and analysis skills

Benefits

• Robust employee benefits program
• Management engagement
• Quality leadership
• Atmosphere of teamwork
• Recognition for performance
• Promotion opportunities

Company Overview