Claims Client Service Representative

Co-operators is a leading Canadian financial services co-operative committed to sustainability and resilience. The Claims Client Service Representative will deliver exceptional claims experiences by guiding clients through the claims process, collecting necessary information, and ensuring efficient service.

Responsibilities

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement
• Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps
• Responding to client inquiries and counseling them on the different options available in reporting their claims
• Identifying claim scenarios that require further investigation and escalating as required
• Offering feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience

Skills

• You have one year of customer service experience
• You have sound knowledge of client service principles
• You have proficiency using Microsoft Office software, internet and email systems
• You have or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation
• This position engages with primarily non-French speaking clients located inside and/or outside of Québec and requires proficiency in English on a regular basis
• Having a post-secondary diploma in Insurance is an asset
• Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Company Overview