Trust & Safety Investigator I

Turo, the world’s largest car-sharing marketplace, is seeking a skilled Trust & Safety Investigator to help ensure the security and integrity of their community. In this role, you will investigate and resolve cases involving fraud, missing vehicles, and safety-related incidents while supporting members of the Turo community.

Responsibilities

• Act as the Trust & Safety liaison for escalations from Customer Support, Claims, Leadership, and Law Enforcement
• Provide exceptional support to members of the Canadian Turo community
• Independently manage and prioritize an investigative caseload from intake through resolution, ensuring strong ownership and follow-through
• Conduct comprehensive investigations and apply appropriate strategies for each case type, including leading interviews with suspects and victims
• Develop a strong understanding of risk indicators through detailed reviews of user accounts and transactions to identify fraud and other high-risk activity
• Communicate case progress, emerging trends, and key insights to team members and leadership to support continuous improvement
• Build and maintain effective working relationships with law enforcement, external partners, and investigative counterparts
• Lead or contribute to special projects as assigned by management and collaborate on team initiatives

Skills

• Ability to perform effectively in a fast-paced, evolving environment
• Strong communication, interpersonal, and investigative skills
• Proven ability to prioritize workloads while maintaining high responsiveness and availability
• Comfortable adapting quickly to new technologies and systems
• A collaborative team player with a positive attitude, high energy, integrity, strong work ethic, enthusiasm, and sense of humor
• Established relationships with Canadian law enforcement agencies are considered an asset
• Experience with Kustomer, CRM platforms, Google Workspace, and MS Office preferred (Mac experience is a plus)

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

Company Overview