[Remote] Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which is recognized for delivering coordinated and accountable care. The Healthcare Service Representative I will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests in a timely and courteous manner.

Responsibilities

• Scheduling appointments in a prompt and courteous manner utilizing a PC
• Confirming appointments and handling cancellations in a timely, efficient and courteous manner
• Problem solving for patients utilizing identified resources
• Providing comprehensive service to facilitate a resolution for any caller request
• Acquiring and maintaining computer skills to effectively utilize applicable software

Skills

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Proven ability to fluently speak, write and understand the English and language
• 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship