Customer Support Specialist - Accounts Payable

Stampli is revolutionizing financial operations with AI, and they are seeking a Customer Support Specialist to enhance customer success within their Financial Operations Platform. The role involves assisting customers with support, onboarding, and training, while also exploring AI-driven methods to improve efficiency in invoice processing and approval workflows.

Responsibilities

• Answer customer inquiries within Intercom promptly, efficiently, and professionally
• Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues
• Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform
• Proactively explore AI-driven methods to enhance customer support efficiency to streamline invoice processing and approval workflows
• Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications—maximizing efficiency and minimizing manual work

Skills

• Minimum 1 year Accounts Payable experience
• Excellent troubleshooting skills
• Organized, curious, and motivated to learn
• Experience with Purchase Orders
• Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
• Bachelor's Degree or equivalent work experience
• Service oriented and collaborative
• Positive energy
• Experience nurturing relationships with vendors
• Knows their debits and credits (and has done postings before)
• Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology
• You're agile, data-aware, and always asking: 'What's a smarter way to do this?'

Benefits

• Full medical, dental, and vision insurance
• 401(k) + employer match
• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
• Opportunities and development for career and personal growth
• Strong and experienced leadership that supports your growth and success
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture

Company Overview