Associate, Customer Experience-International

Careismatic Brands outfits our community of care through a portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. The Associate, Customer Experience – International plays a key role in supporting global customers and ensuring best-in-class service for the brands.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Address customer complaints, concerns, or technical issues, offering appropriate solutions
• Provide customers with accurate information about products, services, pricing, and policies
• Process orders, returns, exchanges, and cancellations in a timely manner
• Track shipping and release status on customer orders to ensure timely delivery
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system
• Resolve product or service issues by investigating and identifying the root cause of problems
• Ensure customers are satisfied with resolutions by following up on their inquiries
• Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns

Skills

• Strong verbal and written communication abilities in English and Spanish
• Empathy, patience, and active listening to understand and address customer needs
• Ability to think quickly and resolve issues efficiently
• Ability to manage multiple tasks and prioritize effectively
• Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace)
• Accurate in documenting interactions and transactions
• Willingness to collaborate and contribute to team success
• Experience of International Customer service and associated logistic requirements

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Attractive Paid time off
• Vision insurance

Company Overview