Customer Service Specialist

H&H Group is a global company focused on premium nutrition for adults, kids, and pets in the eCommerce space. Zesty Paws is seeking a Customer Service Specialist to provide legendary support for their e-commerce and Amazon shoppers, ensuring a positive customer experience through various communication channels.

Responsibilities

• Provide outstanding customer service via phone, email, social media, and chat
• Provide trends and concerns regarding products to Leadership
• Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.)
• Track and respond to customer concerns via Amazon
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
• Answer customer inquiries via email, chat, social media, and phone
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases
• Participate in on-going training and coaching programs
• Contribute ideas on improving the customer experience!
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects

Skills

• Strong verbal and written communication skills
• Minimum 1 year experience in a customer service role, preferably in an office-based environment
• Vigorous attention to detail in areas such as proofreading
• A friendly, positive attitude with a calm and composed demeanor
• Typing speed of at least 40 WPM
• Proven self-starter with ability to juggle priorities and manage expectations
• Available on nights/weekends
• This role requires you to work on Sunday + 4 weekdays (Saturdays will be off)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Company Overview