[Remote] Remote Bilingual Social Media Agent (Overnight)

Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is a company that has been in business since 1936, focusing on customer service solutions. They are seeking a Bilingual Social Media Agent to handle inquiries related to wireless issues, provide exceptional customer service, and engage with customers primarily through social media channels.

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
• Process orders, update accounts, and maintain records
• Multitask effectively and pay strong attention to detail

Skills

• Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base
• Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat
• Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• Available for 12 weeks of paid training, with consistent 8-hour shifts
• Available to work full time 8-hour shifts, including weekends and holidays
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
• Candidates must live in Texas to be eligible
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours

Benefits

• Paid personal time off
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

Company Overview