IT Coordinator

MNP is a leading national accounting, tax and business advisory firm in Canada, known for its entrepreneurial spirit and innovative culture. They are seeking an IT Coordinator to support and maintain technology operations, ensuring team members can work efficiently and effectively.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally
• Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly
• Demonstrated customer service experience
• An understanding of the following core technical concepts: Directory services and identity/access management, Basic networking concepts (e.g., LAN/WAN, DHCP, DNS, routing), Installing, configuring, and troubleshooting print devices, Hardware imaging and deployment processes, Backup and recovery systems, Audio-visual and meeting room technology, Scripting fundamentals (e.g., command-line or automation scripting)
• A basic understanding of telephony systems and unified communications concepts
• Relevant IT support experience is considered an asset
• Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including: Modern Windows-based operating systems, Cloud-based productivity suites (email, document storage, collaboration tools)
• Familiarity supporting business-critical applications typically used in professional services environments (e.g., accounting, tax preparation, document management, workflow tools) is considered an asset
• Experience with IT asset management practices and lifecycle planning is preferred
• Experience working with business stakeholders to understand requirements and translate them into technical needs is highly beneficial

Benefits

• Generous base pay
• Vacation time
• 4 paid personal days
• A group pension plan with 4% matching
• Voluntary savings products
• Bonus programs
• Flexible benefits
• Mental health resources
• Exclusive access to perks and discounts
• Professional development assistance
• MNP University
• A flexible ‘Dress For Your Day’ environment
• Firm sponsored social events
• And more!

Company Overview