Associate Customer Success Manager

Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through its platform. The Associate Customer Success Manager plays a critical role in supporting Business Development Directors and Account Executives, ensuring operational excellence and high-quality client experience across a portfolio of accounts.

Responsibilities

• Serve as the day-to-day operational point of contact for assigned accounts, supporting client needs while aligning closely with the Account Executive
• Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts
• Ensure accurate execution of campaign setups, launches, optimizations, and reporting
• Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization
• Coordinate platform demos, kick-off calls, training sessions, and RFP support under the direction of Sales
• Communicate ad specifications, creative requirements, and lead times clearly to advertisers and agencies
• Assist with implementation, troubleshooting, and issue resolution related to campaign setups and performance
• Analyze creative performance and extract trends on top performers
• Monitor account performance and flag risks or opportunities early. Candidate must show desire to lead proactively rather than being reactive
• Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance
• Own client reporting and performance reviews, ensuring accuracy, clarity, and actionable insights
• Support and help lead recurring client calls, Quarterly Business Reviews (QBRs), and Annual Reviews
• Support upsells, cross-sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations
• Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions
• Speak fluently to all aspects of the account to support strategic conversations led by Business Development
• Proactively surface insights that help the sales team grow and protect accounts

Skills

• 1-2 years of experience media buying, programmatic advertising, display, native or affiliate
• Proven ability to manage multiple accounts and priorities simultaneously
• Strong executive-level communication skills, both written and verbal
• Highly detail-oriented with strong follow-through and deadline management
• Self-starter with excellent time management and the ability to reprioritize independently
• Experience in managing performance driven campaigns at $10k/day
• Performance / affiliate marketing platforms
• General understanding of: Creative testing, Lead gen - CPL / CPA, Third party Ad tags
• Basic HTML knowledge is a plus

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

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