IT Support Technician

Curi is a full-service advisory firm committed to serving clients in the healthcare sector. The IT Support Technician will provide technical support to team members and guests, addressing a variety of IT-related inquiries and assisting with end-user training.

Responsibilities

• Respond and resolve user technical issues via chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational priority
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment
• Create, maintain, and deploy laptop images
• Test new technology

Skills

• 1-2 years of experience in a similar role required
• Available to occasionally work on-call / after hours (rotating schedule)
• Reliable transportation for commuting to the Raleigh office
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Excellent written and verbal communication skills
• Curious mindset. Continuous learner and adaptor to new technologies
• Service heart and willingness to go the extra mile to assist employees with technical issues
• Collaborative mindset. Willingness to help teammates, jump in and fill in for one another
• Respond and resolve user technical issues via chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational priority
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment
• Create, maintain, and deploy laptop images
• Test new technology
• MacOS experience
• Associate's degree with an IT focus or completion of a Trade School program
• CompTIA A+
• Microsoft certification or equivalent
• Apple Certified Support Professional

Benefits

• Comprehensive health benefits, including medical, dental, vision, and life insurance
• Education assistance
• Annual bonus opportunity
• 401(k) with employer match
• Short-term and long-term disability
• Flexible time off
• 13 paid holidays annually

Company Overview