Collections Representative I

Canon Financial Services, Inc. is seeking a Collections Representative I to join their team in Mount Laurel, NJ. This role involves managing past-due accounts, providing customer service regarding collection issues, and maintaining relationships with customers while ensuring timely resolution of delinquent accounts.

Responsibilities

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules

Skills

• High school diploma or equivalent is required
• Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• 1 year of Collections/Customer Service experience
• Additional vocational training or coursework in a related field is a plus
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• And much more

Company Overview