[Remote] Customer Care Representative- 1st Shift

Note: The job is a remote job and is open to candidates in USA. Jacuzzi Group is a premier manufacturer of functional products for the home and outdoor space. They are seeking a Customer Care Representative to provide outstanding customer service, assist with sales contracts, and ensure customer satisfaction throughout the installation process.

Responsibilities

• Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering
• Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date
• Assist in scheduling service/ repair work for customers & providing updates
• Must be comfortable operating in ERP systems to make change orders for customers
• Review quality standards and customer satisfaction/reviews in a timely fashion
• Provide excellent customer service to our current & past clients
• Provide assistance to customers throughout the period of sales and installation
• Other duties as assigned

Skills

• Customer service and data entry experience
• High attention to detail
• Basic computer knowledge
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Construction or Sales contract reviewing experience

Benefits

• Medical, dental, vision, life insurance plans
• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities

Company Overview