Hybrid Development Representative

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Hybrid Development Representative (HDR) role serves as the foundational entry point into the sales organization, responsible for building and qualifying opportunities to drive growth and support Account Executives.

Responsibilities

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points)
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive
• Learn and execute on various outreach methods to prepare for specialization into a Restaurant Sales Development Representative (SDR), Account Development Representative (ADR), or Business Development Representative (BDR) role

Skills

• Career Ambition: Must be driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role
• Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection
• Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development
• High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social)
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 100+ daily outreach activities
• Previous Sales or Sales Internship experience
• Experience participating in Collegiate Sales Competitions
• Direct experience working in the hospitality or retail industries
• Background in financial or technical analysis

Company Overview