Cova Pay Administrator

Cova Software is dedicated to revolutionizing the digital payment experience for Canadian cannabis retailers. As a Cova Pay Administrator, you will facilitate the application process for clients, ensuring accurate and efficient completion to secure payment processing approval while communicating with clients and managing documentation.

Responsibilities

• Assist clients with completing the Cova Pay application process
• Communicate directly with clients to gather required documentation
• Convert client documents to PDFs, rename as needed, and upload to SharePoint
• Fill out DocuSign applications for clients and obtain required signature
• Submit full application package to partners' underwriting team
• Inform clients of approval or decline status
• Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed
• Regular check-ins with stakeholders to ensure smooth progress and collaboration

Skills

• 1-3 years of professional experience, preferably in the financial industry
• Bachelor's degree in finance, Business Administration, or a related field, considered an asset
• Strong operational skills and ability to multitask effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient in document management tools (DocuSign, Adobe, M365, SharePoint)
• Advanced skills in Microsoft Excel
• Comfortable liaising with clients and payment partners to support in advancing applications
• Familiarity with Salesforce and project management software

Benefits

• Comprehensive benefits package for you and your entire family
• Flexible hybrid working environment
• Generous vacation and sick time policies
• Maternity, adoption, and paternity leave salary top ups
• Ten “New Baby Days” for all parents welcoming a new child into their life
• “Cultural Day” off annually to celebrate a day of religious or cultural significance
• Up to 6 days of paid time off annually for volunteering or personal learning
• Seven-week sabbatical after every seven years of employment

Company Overview