Customer Operations Coordinator

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Operations Coordinator will organize and oversee various projects and operational tasks, coordinating customer onboarding processes and collaborating with cross-functional teams to enhance customer experience.

Responsibilities

• Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users
• Maintain current customer operations processes, recommending solutions for improvement based on changing business needs
• Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement
• Train new and existing employees on customer operations processes
• Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements
• Assist in implementing customer marketing and retention campaigns
• Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects
• Drive customer operational improvements and strategic projects across SPS Revenue Recovery

Skills

• High School Diploma/GED or higher from an accredited institution and 1-3 years of related experience or equivalent
• Excellent verbal and written communication skills
• Excellent organizational skills and proven ability to manage multiple tasks and projects concurrently
• Demonstrated computer knowledge; Microsoft Office Suite

Benefits

• Health
• Dental
• Vision
• Disability and life insurance
• Paid time-off
• 401(k)
• Health and flexible spending accounts
• Stock purchase plan

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