Collections Representative (Hybrid)

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Collections Representative is responsible for providing small businesses with payment options and ensuring positive interactions with customers facing financial hardships.

Responsibilities

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Skills

• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills required
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

Company Overview