Customer Technology Specialist

BI WORLDWIDE is committed to creating belongingness and prioritizing D&I. They are seeking a Customer Technology Specialist to support day-to-day operations by solving technical challenges and driving efficiencies in a hybrid work environment.

Responsibilities

• Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting
• Ensure the timely receipt and processing of all customer data and downstream application updates
• Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy
• Setup and verify website promotions, content and communications
• Complete and maintain documentation of system procedures
• Provide updates and escalation support for Customer Contact Center regarding program rules and application functionality
• Communicate with the Customer Technology Manager/Application Director and technical team on program status, issues, and changes
• Monitor and respond to client inquiries and escalations related to projects
• Troubleshoot production data or site functionality issues
• Use SQL to run ad-hoc reporting requests and research client questions and processing issues
• Setup and monitor large, outgoing email blasts

Skills

• Understanding of data, data formatting
• Comfortable using Excel and working with large data files
• Analytical and problem-solving skills
• Process oriented, with strong attention to detail
• Excellent customer service and problem-solving skills
• Strong communication skills
• Ability to multi-task and adapt to changing priorities and assignments
• BA/BS or 2-year technical degree preferred, or equivalent experience

Company Overview

Company H1B Sponsorship